Refund Policy

Last Updated: September 23, 2026

1. Introduction

This Refund Policy explains the refund terms applicable to subscriptions and plans purchased from SecurePay BD.

We want our customers to have a clear understanding of our refund process before purchasing a plan. Please read this policy carefully before making a payment.

By purchasing a SecurePay BD plan, you acknowledge and agree to this Refund Policy.

2. Refund Eligibility

SecurePay BD provides a limited refund period depending on the subscription duration.

1 Month Plan: Eligible for a refund within 1 day of the original purchase.
6 Month Plan: Eligible for a refund within 3 days of the original purchase.
1 Year Plan: Eligible for a refund within 15 days of the original purchase.

The refund period starts from the date and time when the subscription payment is successfully completed.

3. Refund Period Explanation

The refund period is the limited time during which you may request a refund if you determine that SecurePay BD is not suitable for your legitimate business requirements.

For example:

If you purchase a 1-month plan, you must submit your refund request within 1 day of purchase.
If you purchase a 6-month plan, you must submit your refund request within 3 days of purchase.
If you purchase a 1-year plan, you must submit your refund request within 15 days of purchase.

Once the applicable refund period has expired, the purchase will normally become non-refundable.

4. How to Request a Refund

To request a refund, contact SecurePay BD support using:

Email: support@securepaybd.xyz

Your refund request should include:

Your SecurePay BD account email
Order or transaction ID
Plan or subscription name
Payment date
Reason for requesting the refund

Providing accurate transaction information helps us verify and process your request more quickly.

5. Refund Request Deadline

A refund request must be submitted within the applicable refund period.

The date and time when your refund request is received by SecurePay BD will be used to determine whether the request was submitted within the eligible period.

Requests submitted after the applicable refund period may be rejected even if the service has not been used extensively.

6. Service Usage and Refunds

A refund request does not automatically guarantee approval.

SecurePay BD may review the account, subscription, service usage, transaction history, and reason for the refund request before approving a refund.

Where applicable, significant abuse or misuse of the Service may affect refund eligibility.

7. Non-Refundable Situations

A refund may not be available in the following situations:

The applicable refund period has expired.
The account has been terminated because of fraud, abuse, or violation of our Terms & Conditions.
The Service was used for prohibited activities.
The account was used for gambling, betting, lottery, casino, or similar activities.
The customer provided false or misleading information.
The refund request involves fraudulent or unauthorized behavior.
The customer attempts to abuse the refund system.
The customer has already received a refund for the same purchase.
The purchase is outside the refund period specified in this policy.

8. Prohibited or Illegal Activities

SecurePay BD strictly prohibits the use of its services for gambling, betting, lottery, casino, wagering, illegal businesses, fraudulent activities, and other prohibited activities.

If an account is found to be using SecurePay BD for prohibited or illegal activities, we may immediately suspend or terminate the account.

Such termination does not create an automatic right to a refund.

9. Refund Processing

Once a refund is approved, SecurePay BD will initiate the refund through the applicable payment method or refund mechanism.

The time required for the refunded amount to reach your account may depend on the payment provider, bank, mobile financial service, or other financial institution involved.

SecurePay BD cannot guarantee the exact time required by a third-party payment provider to complete the refund.

10. Payment Gateway or Transaction Charges

Where applicable, payment gateway, transaction, processing, or third-party charges may not be refundable if they have already been charged and cannot be recovered by SecurePay BD.

If any such deduction applies to an approved refund, we will inform the customer where reasonably possible.

11. Duplicate Payments

If you accidentally make a duplicate payment for the same plan or subscription, please contact us as soon as possible with the relevant transaction details.

After verification, eligible duplicate payments may be refunded.

12. Unauthorized Payments

If you believe that a payment was made from your account without authorization, contact SecurePay BD immediately.

We may investigate the transaction and request additional information to verify the claim.

Submitting a payment dispute or chargeback without first contacting SecurePay BD may affect our ability to resolve the issue directly.

13. Subscription Cancellation

Canceling a subscription does not automatically mean that you are eligible for a refund.

Refund eligibility is determined according to the applicable refund period and the conditions stated in this Refund Policy.

After cancellation, access to paid features may continue until the end of the applicable service period unless the account is terminated earlier due to a Terms & Conditions violation or another valid reason.

14. Refund Approval

All refund requests are subject to verification.

SecurePay BD reserves the right to approve or reject a refund request based on this policy, account activity, transaction information, applicable laws, payment-provider requirements, and evidence of abuse or misuse.

Submitting a refund request within the stated time period means that the request is eligible for review; it does not guarantee automatic approval.

15. Changes to This Refund Policy

SecurePay BD may update this Refund Policy from time to time.

When changes are made, we may update the “Last Updated” date on this page.

Any refund request will generally be evaluated according to the Refund Policy applicable at the time of the original purchase, subject to applicable law.

16. Contact Us

If you have questions about refunds or want to submit a refund request, please contact:

SecurePay BD